What if I have problems ordering or have a question?
[contact us] if you have any problems or questions regarding ordering.
What if I need a quote for our purchasing department?
[contact us] to get a customized quote.
What happens after I place my order?
When your order is ready we will ship it and send you a tracking number.
What shipping company do you use to ship my order?
Within the US we use USPS, outside the US and Europe we typically use DHL express or USPS.
Will I have to pay taxes or duties when my order arrives?
Within California (United States) we add the sales tax automatically to your order. Outside the state of California in the US and the rest of the world we don't add any duties or sales tax, so you will have to pay those when the order arrives.
What guarantees and warranties come with my order?
Products ordered and paid for through the Percussa website (www.percussa.com) come with a 30 day money back guarantee and 2 years of warranty.
